Loc-Doc Security Cell Phone Repair and Replacement Plan
1. Overview This document outlines the terms and conditions of the Loc-Doc Security Cell Phone Repair and Replacement Plan ("the Plan"). The Plan is designed to provide employees with cost-effective repair and replacement options for only company-issued cell phones and related accessories.
2. Features of the Plan
a. Screen Repair
A screen repair service is available for $50 per incident.
A waiver for this cost may be issued at the discretion of the mobile specialist.
A claim must be filed to redeem the screen repair service.
b. Device Replacement
If a device is considered to have suffered catastrophic failure, then a device replacement will be necessary.
Catastrophic failure is defined as damage that would exceed more than 60% of the phone's remaining balance.
A device replacement fee of $250 or the remaining balance of the phone, whichever is lower, will be issued.
Employees will earn one (1) waiver of the device replacement fee for every five (5) years of employment.
A maximum of two (2) waivers may be banked at a time.
A claim must be filed to redeem the device replacement service.
c. Phone Protection
Phone protection, including a protective case and screen protector, is provided for company-issued phones.
Phone protection items are covered fully under the Plan and can be requested verbally from the mobile specialist.
Please be aware that these items may need to be ordered.
d. Chargers and Cables
A charger and charging cable are provided at the time of hire for company-issued phones.
Replacements for chargers and charging cables are available upon verbal request from the mobile specialist.
e. Vehicle Mounts
Vehicle mounts for company-issued phones are available upon verbal request to the mobile specialist.
Please be aware that these items will need to be ordered and subject to the discretion of the mobile specialist.
3. Claim Process
The employee must file a claim through the current claim filing method.
The claim process requires submission of relevant details, including, but not limited to, the nature of the damage, how the damage occurred, and when the damage occurred.
Claims will be reviewed, and approval is subject to company discretion.
4. Additional Terms
The Plan applies exclusively to company-issued cell phones and accessories.
The mobile specialist and the company reserve the right to refuse coverage under the plan due to abuse or misuse of the plan.
The company reserves the right to modify or terminate the Plan at any time with written notice to employees.