Defined

expectations

Don't be frustrated with unmet expectations when YOU have not clearly set them. Can the customer or teammate execute the expectations without further explanation?

consistent

communication

Always communicate clear and important information that will impact our customers and our team.

cultivate

trust

Start small, have patience and be consistent.  

Consistency builds trust!

outrageous

kindness

Treat team members, customers and your family BETTER than you want to be treated.

courageous

honesty

Handle the truth with courage early and often.  Don’t hide things, cover up or keep things from your teammates or customers. 

refined

quality

Factory specifications are met, shortcuts are not taken. Quality over Quantity and customer satisfaction is primary.

unexpected

cleanliness

Jobsite, workspace, uniforms, tools, products, installations.

Everything WE touch, should be left cleaner than when we started.

intentional

execution

Define what winning looks like and don’t give up until it’s finished.

Prior Planning Prevents Poor Performance